Refund and wallet policy

Wallet deposits are recorded in the account transaction history. An instant deposit is credited only after verified successful settlement. A manual deposit through a configured digital bank remains pending until the confirmation process completes.

Creating a database may reserve the selected package amount from the wallet. Review the package, region, reservation period, renewal date, warning thresholds, and any pause policy before confirming creation.

If a paid provisioning attempt fails before the database becomes active, the transaction should retain a visible status and may require reversal or support review according to the account record and applicable policy. Do not submit repeated payments before checking the transaction history.

Contact support with the account email, transaction reference, amount, and approximate time. Do not send payment secrets, passwords, API keys, or connection strings.